100-Night Trial
Try the mattress risk-free. Your happiness is guaranteed.
Fast Shipping
Most orders leave the warehouse the next business day.
White Glove Delivery
In-home setup available almost anywhere in Canada.
Superior Support
Dedicated 1-800 support line. Parts stocked in-house.
Refunds & returns
- Email service@ultramaticsleep.com within 15 days of receiving your items.
- Include your invoice number, name, delivery address and the items you would like to return.
- We confirm the return and any charges that apply, and tell you where to send it.
- Returned items must arrive at our warehouse within 30 days of the original receipt date. Your store credit is issued on arrival.
- The return process must be initiated within 15 days of receiving your items.
- Returns are credited to your Ultramatic account for use on a future purchase.
- Depending on order type and size, a restocking fee of 20% may be deducted.
- For all orders sent back other than damaged orders, the customer pays both the outbound and return shipping.
Contact service@ultramaticsleep.com within 24 hours of delivery and include:
- Photos of the damage — the item and the packaging it came in
- Your invoice number and the delivery date
- Your name and delivery address
- Which items are affected
Don’t worry — if you asked for signed delivery, our courier makes three attempts and will redeliver over the following two business days. If you are still not available after three attempts, you can pick it up at the local depot or schedule an appointment for a final attempt.
Questions about an order?
Email service@ultramaticsleep.com or call our delivery department.
