Payment & shipping
We advise you to notify your concierge, front desk, doorman or book your elevator with the property management office that you are expecting a large shipment ahead of time, and inform our delivery department of your scheduled time slot. This will help minimize the chance of the shipment being refused or returned to sender.
We will also need your buzz code so that our delivery driver can notify you once they are at your building.
If you’re experiencing a problem with your delivery, call our delivery department at 1-800-373-8887 or email info@ultramaticsleep.com.
We ship using various courier partners — Manitoulin, UPS, FedEx, Canada Post, Loomis Express and others. They deliver Monday to Friday during business hours.
In Canada, your signature is not required for delivery by default. If you would like to be at home to receive your package, contact us at info@ultramaticsleep.com.
We offer a simple 0% financing plan without any hidden fees with our finance partner Flexiti. Approval is subject to: all orders must include a product above $100, and a soft-inquiry credit check.
The total of your order is divided into 6 equal payments financed at 0% interest and repaid over 6 months. If you are interested, email info@ultramaticsleep.com.
Ultramatic deeply appreciates all military men and women for their service. Active, veteran and retired personnel are eligible to receive $250 off all mattress purchases.
To obtain the discount, email info@ultramaticsleep.com with a copy of your Military/Veteran ID (both sides) and your branch information. Once we have reviewed it, we send you a promo code to use at checkout.
Please make sure you meet these requirements: you are entitled to sales tax exemption under the Indian Act; the product is delivered to a reserve; and all federal and provincial tax exemption requirements are adhered to.
Then email info@ultramaticsleep.com with your contact information and a copy (both sides) of either a Certificate of Indian Status for personal use, or a Status Indian Band Certificate for band use. A customer service representative will reach out once we have reviewed the information and help you complete your order.
The billing address is the address registered with the bank on your credit card. To confirm it, refer to your credit card statement or contact your bank. If you have recently moved, your new billing address may not be updated yet and a customer representative may call to verify for security reasons.
It is standard practice for online retailers to confirm that the billing address matches, to protect you from unauthorized use of your card.
Foam mattresses: Twin, Twin XL, Full and Queen ship in a 15″ × 15″ × 43″ box; King and California King in 16″ × 16″ × 43″.
Hybrid mattresses: Twin and Twin XL 16″ × 16″ × 45″; Full 16″ × 16″ × 60″; Queen 15″ × 16″ × 66″; King 16″ × 16″ × 83″; California King 16″ × 16″ × 84″.
As soon as the order is processed we ship your mattress as quickly as we can. Transit time depends on the destination. Estimated shipping times within Canada: ON 2–3 business days; MB and QC 2–4; BC 5–6; AB, SK, NB and PEI 4–6; NS and NL 5–6; YT, NT and NU 7–9.
Shipping to the USA is not available currently.
Canadian provinces: we offer free shipping to all provinces.
Canadian territories: a non-refundable nominal shipping charge is added at checkout.
Don’t worry — if you asked for signed delivery, our courier makes three attempts and will redeliver over the following two business days. If you are still not available after three attempts, you can pick it up at the local depot or schedule an appointment for a final attempt.
Returns
It takes more than a quick touch and feel to know if a mattress is right for your body, so we ask you to try our mattress for at least 30 nights.
If it’s ‘just not right’, we gladly help you return it and offer a full refund. We allow one mattress return per customer or household. If there are marks or stains we may not be able to give a full refund.
Once decompressed, the mattress won’t fit back in the box. Rather than have you stress about that, we make returns as painless as the purchase — we arrange to have your mattress picked up by one of our charitable partners.
If they’re just not right, we gladly help you return them and offer a full refund. Any box will do, but if you have the space the original packaging may be easiest. To initiate a return, email info@ultramaticsleep.com.
Refunds are generally issued within 2 business days after the returned product has been received and verified, to the same form of payment used for the original purchase. Refunds can take up to 14 business days to appear on your financial records.
Setup & care
The support underneath your mattress is as important as the mattress itself. Place it on a stable, firm surface so it performs as designed.
We recommend a rigid base: a traditional bed frame with foundation, an adjustable bed, a platform bed, or a slatted bed with slats that are not bowed, equally spaced, no more than 3″ apart and no less than 2″ wide. Queen, King and California King mattresses are wider, so platform beds and slat systems need at least one centre support beam.
Questions about the suitability of your frame? Email info@ultramaticsleep.com.
We designed a mattress cover that zips off when you need it to. Wash the cover in cold water with mild detergent and hang to dry before placing it back on. Don’t use bleach or harsh stain remover, and do not dry-clean the cover or put it in your dryer.
No. All our mattresses have a specific top and bottom for optimal comfort. We do recommend rotating your mattress every 3 months so it wears evenly.
Step 1 — Prepare. Your mattress arrives compressed in a box weighing 50 to 115 lbs depending on size. It may be too heavy for one person, so ask a partner to help bring it to the room.
Step 2 — Unbox. Place the mattress, still in its plastic, lengthwise on your foundation or platform. Cut the plastic bag carefully, without cutting the mattress itself.
Step 3 — Let it expand. The mattress starts to decompress as soon as the plastic is cut. Let the foam adjust to room temperature, especially in cooler months. Lying flat for 72 hours helps full recovery from shipping — but you may sleep on it right away.
Unbox your new mattress as soon as possible. If you are moving, order ahead and we will hold your order and time the shipment to arrive after your move-in date. Email info@ultramaticsleep.com to coordinate.
Mattresses & adjustable beds
All foam used in Ultramatic mattresses is CertiPUR-US® certified — made without ozone depleters, PBDE flame retardants, mercury, lead and other heavy metals, formaldehyde, or phthalates regulated by the Consumer Product Safety Commission, with low VOC emissions for indoor air quality (less than 0.5 parts per million).
We spent many nights trying mattresses on the market so you don’t have to — our mattress is human tested and human approved. And you can lie on the full range in any of our three Ontario showrooms, or take 30 nights at home to be sure.
Most Ultramatic adjustable beds support up to 600 lbs per individual. The Ultramatic Memory Foam to Hybrid is designed to support up to 500 lbs per individual.
Every Ultramatic adjustable bed is crafted and assembled by people as obsessed with sleep science and engineering as we are. We partner with some of the oldest German, Canadian and American mattress manufacturers for high-performance parts and accessories. All of our adjustable bed parts, mattress foams and fabrics are proudly Canadian.
You might notice a new-mattress smell, but it is minimal, goes away quickly, and is not from harmful chemicals. Our foams are CertiPUR-US® certified: made without ozone depleters; without PBDEs, TDCPP or TCEP (“Tris”) flame retardants; without mercury, lead or other heavy metals; without formaldehyde; without regulated phthalates; and with low VOC emissions (under 0.5 ppm).
Traditional memory foam sleeps a little warmer. Ultramatic mattresses use a newer-generation NanoGel layer with many tiny open cells that let temperature flow through, keeping the mattress cooler than heat-trapping closed-cell foam. The memory foam is also gel-infused to absorb heat and keep you cool.
When naming the company we thought about two things: premium quality and homey comfort. Ultramatic is synonymous with over 30 years in the sleep industry, and we kept that high-quality spirit and sleep-science research in mind when designing our adjustable beds and mattresses.
Still have a question?
A specialist answers the phone 9am – 8pm ET, Monday to Saturday.
